18sx Privacy Policy — How We Protect Your Information
This page explains how the 18sx platform collects, stores, uses and protects the personal information of Malaysian users. Your trust is our priority — please read this policy to understand your rights and the choices available to you.
This policy is effective from 1 January 2026. The latest published version applies at all times.
Information We Collect
When you register and use the 18sx platform, we collect certain categories of information to ensure our services run smoothly and securely. Below are the types of information we collect:
Account Information
- Full name, mobile number, and date of birth provided during registration.
- Usernames and passwords stored in encrypted format.
- Identity verification documents submitted upon request, such as a copy of your identification card.
Device and Browser Information
- Device type, operating system, screen resolution and web browser version you are using.
- IP address and general location data (state level) for security and verification purposes.
- Login session data, including access times and usage duration.
Payment Information
- Bank name, partial account number (last four digits only) and your chosen payment method — FPX or TNG eWallet.
- Transaction records in MYR, including deposit and withdrawal amounts.
- We do not store full credit or debit card numbers — all payment processing is handled by registered payment providers.
Usage Data
Records of games played, bets placed, promotions used and interactions with customer support are also retained for service improvement and dispute resolution purposes.
How We Use Your Information
18sx uses the information collected solely for operational and service improvement purposes. We do not sell or distribute users' personal information to third parties for marketing.
The primary purposes for which your information is used are as follows:
- Account management — ensuring you can log in, make deposits and process withdrawals securely.
- Identity Verification — meets security requirements and prevents fraud and unauthorised access.
- Transaction processing — verifying deposits and withdrawals in MYR through your chosen payment channel.
- Service communications — sends account-related notifications, active promotions, and important system updates.
- Customer Support — handling enquiries and complaints more efficiently when account information is on hand.
- Analytics and Improvement — understanding usage patterns to improve navigation and the overall user experience on the platform.
Cookies and Usage Tracking
The 18sx platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit the platform.
Types of cookies used:
- Session cookies — keeps you logged in during an active session so you don't need to sign in again on every page.
- Preference cookies — stores your previously set language preferences and display settings.
- Analytics cookies — collecting general usage data for platform improvement purposes, without identifying individual users.
- Security cookies — used to detect suspicious login attempts and protect your account.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality, including the ability to stay logged in.
Data Storage, Security and Sharing
Storage Security
All 18sx user data is stored on servers protected by SSL encryption and strict physical and digital security measures. Passwords are stored in a hashed format and cannot be read back. Access to user data is restricted to staff who require it for operational purposes only.
Retention Period
Account information is retained for the duration the account remains active. Following account closure, transaction records are kept for as long as required by applicable compliance and legal obligations before being permanently deleted.
Third-Party Sharing
18sx does not sell, rent or share users' personal information with third parties for marketing purposes. Information is only shared in limited circumstances: with trusted payment providers to process MYR transactions, with relevant authorities when required by law, or with technical service providers bound by strict confidentiality agreements.
Your Rights as a User
As an 18sx platform user, you have rights over your personal information that can be exercised at any time by contacting our support team.
You have the right to request a copy of the personal information we hold about your account.
If your information is inaccurate or out of date, you have the right to request a correction through customer support.
You may request account closure and deletion of your personal data, subject to any legal retention obligations.
You may object to the processing of your data for specific purposes, such as promotional communications.
To exercise any of the rights above, please contact our support team at [email protected]. Requests will be processed within a reasonable timeframe and we will verify your identity before taking action.
Policy Changes and How to Contact Us
Privacy Policy Updates
18sx reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or service improvements. Whenever the policy is updated, the latest version will be published on this page with a new effective date. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
We encourage you to review this page periodically, especially after receiving any notifications from the platform regarding policy changes.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact the 18sx support team via email at [email protected]. We aim to respond within business hours and every privacy-related enquiry is handled with the highest priority.
Check FAQ page us for answers to general questions about your account and security, or contact us directly at [email protected].
Your Data, Your Control
The 18sx platform puts the privacy and security of Malaysian users first. Register with confidence and enjoy a safe Live Casino, poker and sports experience.